So – apparently, my phone call with the nice lady at Google yesterday did no good. At least, it did no good for me. You see, I called because their Adwords support team doesn’t actually answer questions. They reply with links to the their help section, and tell you they are looking in to it. So, I was hoping the nice Googler would actually get someone to look at my account and call back when she said she would.
I bet you can guess by the tone of this post whether or not she actually called back….
You see, this account has been up for well over a week – and got about an hour’s worth of impressions. It should be running. My clients don’t really understand why they aren’t running – and I am desperate for some actual help. So, you can imagine my reaction when I called back, entered the client ID number, and got a recording stating that they “were no longer able to address my concerns via phone” – and recommended I checked in to their useless help section.
Frankly, I’m done. Or, rather, I wish I could be. I have managed campaigns totalling well over $1 Million dollars in Adwords. I have convinced folks to use it, and created campaigns that were profitable for Google, my clients, and myself. Because of the fact that Google has such a huge share of searches, I can’t see where I can abandon them completely.
But, I wish I could. Because their questionable review practices and pathetic customer support wouldn’t be acceptable in any company that had real competition.