After a good bit of frustration trying to get a new account up and running – I decided to post the following in Google’s help forum. Perhaps by seeming fairly angry, and perhaps getting a few other folks to read this, I can actually get some support, and get my client’s account out of “review” purgatory, which is the real goal here.
I am also linking to a post on the adwords blog – so at least someone might take notice.
Dear Google -
I just wanted to let you know that your policy on random reviews and lack of any guidance or information on the matter really sucks. Why? Because lots of people here are running campaigns for their clients – clients that like to know when they are going to get clicks, and why their account hasn’t been working in weeks, even though they are paying an “expert” to manage it for them.
I realize you’re trying to keep scammers at bay, and all that good stuff, but could you at the very least provide some sort of reasonable semblance of support. I mean, I can look at a campaign in 20 minutes and tell if it’s real or not. Why does it take you a month? Just because I changed one ad?
You do so well with things like Gmail – why does dealing with your Adwords system have to be so painful. Your people try to be helpful, so why is it impossible to actually get in touch with one? Why, if I’m working in an agency, can I have my account rep override an ad policy and have ads that violate the TOS up and running in 5 minutes, but if I’m not spending $50k a month, I can’t get safe, quality, legitimate ads to run more than an hour at a time?
Frankly Google, I think what’s going on here is pretty pathetic, and I’m going to do my best to avoid spending money here from now on. I probably can’t avoid it altogether, but my typical recommendation to push al your PPC ad spend into Google is going to change. Why? Because using your service IS HURTING MY BUSINESS. Not that you care – because if you did, there wouldn’t be 1000 people on this forum wondering why in the hell they can’t keep a legitimate campaign running.
thanks,
Scott
UPDATE -
So, someone from their support forums (not a Googler) gave me a # to call – which I did, and it looks like I’m actually going to get some help. Again – I want to stress that the actual people at Google are almost w/out fail pretty awesome, but it’s the system that is messed up. We will see if this campaign will be live by tonight.